ACE Advocates

Advocacy services

Firstly, we have a thorough understanding of the insurance claims process. We can do an extensive review of your policy schedule and product disclosure statement to help you understand your policy triggers and the level of entitlement of your cover.

Secondly, we can advise you about the potential pitfalls so that you can avoid them. For example, does your home insurance policy cover rental assistance, and if so for how long? Is there a cap and are there circumstances where this cap can be extended? When you ask these questions you might be surprised to find that the answers can change depending on the approach you take with the insurance company.

Researching and preparing a claim
Researching and preparing a claim

Claims preparation

We can help prepare your claim for business interruption with COVID-19 outbreak data for each local government area within a 20 kilometre radius of your business premises. We can assist you with understanding the policy triggers and the necessary government orders that may support your claim.

Our goal is for you to achieve the best result possible based on your individual circumstances and level of cover.

Making a complaint with AFCA
Making a complaint with AFCA

How can an ACE Advocate assist you with your claim?

  • arrange for the relevant claim form to be sent out for completion
  • advise you of the documentation required to support your claim such as COVID-19 outbreak data
  • submit the claim form to the insurer on your behalf
  • liaise with your insurance company to help progress your claim
  • keep you informed on the status of your claim until your claim is finalised
  • follow up and liaise with the insurance company to ensure that the claim is progressing
  • follow up with the insurance company’s internal resolutions team if the claim is denied
  • submit a complaint with AFCA if the claim is rejected by the internal disputes resolutions (IDR) team.